Claims Info

In the unlikely event of a claim petition, Star Parking Systems’ Claims Manager oversees each claim or incident reported. Our Claims Manager follows a quality standard operating procedure for handling each claim and documents all correspondence regarding each claim. Star Parking Systems believes in the importance of handling each claim swiftly and with the utmost care as a testament to our commitment to exceptional service.

• Star Parking Systems management requires all Star Parking Systems employees to report any incident to their Star Parking Systems Manager immediately.
• Once notified, the Star Parking Systems Manager will notify their Star Parking Systems’ Claims Manager.
• Star Parking Systems’ Claims Manager will contact the owner/guest after the claim is filed in a timely manner.

If you need to file a claim or have questions regarding your claim, please contact our Claims Manager, Nick Clonts.Claims Manager Contact Information:
nclonts@lonestarvalet.com
(972) 406-8400 ext. 308

• Nick Clonts is available Monday through Friday, 10:00 am to 5:00 pm and will contact an owner or guest the same business day an incident is reported or by the following business day if the incident is reported during the weekend.
• Star Parking Systems provides a manager on duty twenty-four hours a day who may be reached at (972) 904-3411 in the event of an incident or claim.