Mission

Denver Valet Service, Miami Valet Company

“To provide exceptional customer service every time; dressed to perfection.”

From the moment the first car was parked, customer service was the focus of Star Parking Systems’ operations. Since then, we’ve evolved into a reputable professional parking company where exceptional customer service has dictated everything from our uniforms to our procedures. In that, we have never faltered.

Our founders & management’s simple mission statement encompasses Star Parking Systems’ service standards and expectations. Remarkable customer service defines our company from our valet parking attendants to our executive team and this running mantra is instilled within us from our very first day. And yet, we refuse to stop at customer service. We know the importance of appearing trustworthy which is why we also expect our team members to be well groomed and in proper uniform at all times.

Although an elegant image and outstanding customer service are our foundation, it is also important that we reach beyond what is expected within the valet industry which is why we obsessively monitor risk management, ensuring our clients’ comfort while handling their customers’ or guests’ vehicles.

Currently serving the vibrant Denver, Miami and Dallas markets.  Valet parking begins with Star Parking Systems!

Service Areas

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We are proud to offer our services in the following cities. If you are looking for service in an area not listed, please contact our business development team.

Texas

  • Dallas
  • Fort Worth
  • Plano
  • Frisco
  • Arlington
  • Southlake
  • Addison
  • Irving
  • Grapevine
  • Rockwall
  • La Cantera (San Antonio)

Oklahoma

  • Thackerville

Colorado

  • Denver
  • Cherry Creek (Denver)

Florida

  • Miami
  • Miami Beach

Executive Team

Michael Tatum

President

Michael Tatum is President and co-founder of Star Parking Systems. Mr. Tatum attended the University of North Texas where he studied Business Management. He is responsible for overseeing all strategic business operations which ensures that each client receives exceptional customer service from all Star Parking Systems employees. He brings over twenty-five years experience in cultivating businesses and fostering partnerships in the hospitality industry. When he founded what would later be known as Star Parking Systems, Mr. Tatum set out with one goal in mind- providing remarkable customer service to every customer. This responsive, service driven mentality has enabled him to cultivate partnerships with top-tier brands including Bob’s Steak and Chop House, Del Frisco’s Restaurant Group, and The Capital Grille.

Kyle Henry

Vice President of Operations

Kyle Henry is Vice President of Operations for Star Parking Systems. Mr. Henry graduated from Howard Payne University where he studied Business Management. He is responsible for all operational aspects of Star Parking Systems. Mr. Henry utilizes over twenty years of valet experience to maximize parking logistics through proper traffic flow and tailored operational procedures. He has served in multiple capacities during his tenure at Star Parking Systems and oversees a team of professional account managers. While at Star Parking Systems, Mr. Henry has made himself a valuable resource to premier clients, including the Shops at Legacy, UCR Asset Services, Retail Street Advisors, and the Gaedeke Group. Mr. Henry strategizes with his clients to position each venue for success and overcome any parking obstacles they face. He prides himself on ensuring each client experiences a fruitful partnership with Star Parking Systems.

Ryan Whitehurst

Operating Partner, CO

Ryan Whitehurst is Operating Partner in the Denver market for Star Parking Systems. Mr. Whitehurst graduated from Florida Atlantic University where he studied Marketing. He is responsible for both strategic business development and day-to-day operations in Denver, CO. He has developed solid partnerships with reputable brands including the Magnolia Downtown Denver, True Food, and AIMCO. He strives to identify potential partners and continue developing current partnerships in the Denver market. Mr. Whitehurst brings over nine years of experience in parking operations which he uses to coach the Denver team to provide efficient, effective, and service driven operations at each account.

Marcelo Unterbug

National Sales Director

Marcelo Unterbug is the National Sales Director for Star Parking Systems. He graduated from Mississippi College where he studied Business Administration. He is responsible for identifying and developing new relationships with nationally recognized organizations. Mr. Unterbug brings over fifteen years of sales experience and understands the importance of relationship building and identifying prospective clients’ needs to ensure a fruitful partnership. Marcelo strives to bring solutions to his partners that positively impact the financial dynamics of each account. He also positions himself as a valuable resource to support his partners in reaching their goals.

Marshall Hallberg

Special Events Manager

Marshall Hallberg is the Special Events Manager for Star Parking Systems. Marshall is responsible for all special events for Star Parking Systems in the Dallas/Fort Worth metroplex. With over 13 years of experience in the valet industry, he is able to manage operations, logistics and customer service in order to make sure every event runs efficiently. During his time at Star Parking Systems, Marshall has taken on many different roles including developing key relationships as the manager at The Shops at Legacy North and South.

Allison Cole

Sales and Marketing Assistant

Allison Cole is the Sales and Marketing Assistant for Star Parking Systems. Allison graduated from Baylor University in May of 2015 where she studied Business with a concentration in Marketing and also received a minor in Dance. She is responsible for assisting with sales and business development as well as managing Star Parking Systems social media accounts. Since she started in August of 2015, Allison has been an integral part of projects such as the Dallas Cowboys world headquarters, The Star, the historic Warwick Melrose Hotel, and State Farm’s headquarters development, CityLine.

Dana Sessions

Director of Human Resources

Dana Sessions is the Human Resources Manager for Star Parking Systems. Dana is responsible for all Human Resources functions at Star Parking Systems. Dana has 20 years of experience in recruiting, creating and implementing training and development programs, employee relations, retention, compensation, and benefits. Dana has worked in a variety of industries including manufacturing and customer service which have given her a strong background in all aspects of Human Resources. Dana has a Bachelor’s degree in Psychology from Whittier College in Whittier, CA, and a Master’s degree in Human Resources and Training from Amberton University in Dallas, TX.

Catherine Fox-Simpson

CPA

Catherine Fox-Simpson is the Founder of the Corner Office, Ltd and is the CPA for Star Parking Systems. Catherine has more than 20 years of experience working in public accounting, including taxation and consulting services. Her experience includes working with businesses on federal/state compliance, income tax accounting, planning for the income tax effects of business mergers and acquisitions, and assistance with tax minimization strategies. She has extensive experience consulting with companies through tax controversy. With a strong technical accounting background, Catherine is able to assist companies through complex accounting issues. Catherine has a Bachelor of Science in Accounting and received a Master’s of Science in Taxation from the University of Central Florida.

Nick Clonts

Claims and Scheduling Manager

Nick Clonts is the Claims and Scheduling Manager for Star Parking Systems. He is responsible for facilitating the claim procedure and managing a weekly staffing schedule. Nick brings over 10 years of experience with valet operations which enables him to understand account logistics and strategically staff each account for success. Since he joined Star Parking Systems in 2004, Nick has successfully managed high-volume and logistically challenging venues and accounts. He strives to offer each client exceptional customer service through timely and thorough responses.

Drew Carpenter

Operations Manager, Denver

Drew Carpenter is the Operations Manager in the Denver market for Star Parking Systems. Mr. Carpenter graduated from Middle Tennessee State University where he studied Business Management. He is responsible for the day-to-day operations and assisting with strategic business development in Denver, CO. He brings over 8 years of hospitality and parking operations experience which he uses to develop training and operating procedures tailored to each account. Mr. Carpenter is driven to provide exceptional customer service to our clients and to develop and support our employees.

Service Standards

Star Parking Systems operates under the highest standards so we may guarantee that each of our clients receive phenomenal customer service. We take great care and pride in training our employees to provide the best possible team for each patron. We’re focused on providing the highest quality experience through professional attitude, appearance, and assistance. Star Parking Systems’ service standards include:

Hiring Standards

  • Hold minimal traffic violations
  • Pass mandatory drug tests
  • Pass background checks
  • Hold a clean criminal record

Higher Standards

  • Results-driven customer service training
  • Tailored operating procedures for each account
  • Responsive claims procedures

Appearance Standards

  • Clean cut
  • Clean shaven
  • No visible tattoos/piercings
  • Clean, completed company issued uniform

Testimonials

“In each market I have used Star Parking Systems, a common thread running through the entire organization has been their punctual, well groomed, properly attired attendants who are courteous and professional to their guests.”

“After a professional presentation of their company skills and expertise, we made the decision to bring Star Parking Systems out to the hotel for a test run weekend. The service was such a success they never left our front drive.”

Consulting

Star Parking Systems’ corporate operations team boasts over seventy-five years in combined experience in the parking industry.  Our team has consulted with groups on everything from hiring and training a new valet company to logistics of future garages and lots.

Consultation Services

  • Current and future garage/lot logistic consultations
  • Traffic flow diagrams (pre and post construction)
  • Valet101 training program
  • Hiring consultation for valets and/or valet companies

Upgrades

LSgo

Our “ready, text, go!” valet program allows guests to alert valet parking attendants when they are ready to leave by phone text.  LSgo or “Lone Star go” not only offers reduced wait times and marketing opportunities, but each client that uses LSgo has the opportunity to create personalized response messages to thank their guests for their business, remind them of specials or happy hours, and prompt guests to participate in surveys or reviews.

Park ‘N Stroll

Star Parking Systems’ Park ‘N Stroll system allows your guests to drop their car off at one podium, but pick it up at another while still receiving premium customer service. Park ‘N Stroll promotes walkability on properties, encourages patrons to valet park and stay, and creates exposure for multiple venues.

Doorman and Bellman Program

Star Parking Systems doormen and bellman offer an added amenity for many of our clients. Our doormen and bellmen participate in the same customer service and operations orientation that our valet parking attendants attend, ensuring the highest level of professionalism and courteousness. Our team works to ensure doormen and bellmen cooperate with our valet attendants and clients’ staff to become a seamless addition to our clients’ team.

Employee Shuttle Program

Our Employee Shuttle Program can be the perfect solution for overcrowded parking situations or for individuals looking to monitor employee parking. Star Parking Systems’ Employee Shuttle Program offers courtesy rides for employees from their designated parking place. Our shuttle operator can also take an optional log of who is using the service. Employee Shuttle Programs are tailored to meet the needs of each location.

Concierge on Wheels

Our Concierge on Wheels program is an excellent upgrade if you’re interested in taking your guest experience to an extraordinary level. Star Parking Systems’ Concierge on Wheels greets guests, answers questions, and directs traffic to make sure that your guests have exceedingly superior service the moment they arrive on property until the moment they leave.

Private Events

Special Events

Since 1995, Star Parking Systems has earned the trust of premiere event planners to offer exceptional first and last impressions. Outfitted in company issued uniforms, our trained valet attendants deliver superlative customer service at each event.

To Star Parking Systems, the safety and security of your guests and their vehicles is of the utmost importance. This is why we operate an efficient and reliable service with the added shelter of a ten million dollar insurance policy.

Who We Service

Star Parking Systems services elite venues in our field areas including f.i.g., events for D Magazine, events for Modern Luxury, Park Place Motorcars, Ritz-Carlton, The Rustic, Cielo at Castle Pines, and Greystone Manor and Estate.

Star Parking Systems assists over six hundred private occasions each year for a myriad of events including weddings, charities, galas, and residential parties. If a client needs only two valets or if their function requires a hundred, we are capable of any size affair.

For a quote, please fill out an online event quote form and one of our representatives will be happy to assist you.

Valet Parking

Mixed-use Developments, Shopping Centers, Luxury Apartments and CondominiumsOur portfolio includes a number of highly visible multi-million dollar commercial real estate locations in the Denver and Miami areas because Star Parking Systems remains one of the most trusted parking management providers. Our team of experienced professionals work in unison with property managers to implement programs that deliver value to a property, while meeting obligations to investors and ownership groups.  Our insight and experience enables us to make informed decisions leading to the most efficient and reliable valet, garage, or lot management services.RestaurantsAs a leading authority in restaurant parking services, Star Parking Systems is positioned to be a trusted resource for the most discerning clients in the food service industry. With over 20 years of experience in serving the restaurant industry, Star Parking Systems’ portfolio boasts some of the most coveted top-tier brands within that industry such as Darden, CRO, Inc., and the privately held brand Pappas.Healthcare FacilitiesStar Parking Systems is attentive to the sensitive nature of our healthcare patrons, prompting a fully customizable and appropriate parking program for healthcare facilities. Each account is assigned to a dedicated Star Parking Systems Area Manager who maintains the account with proper staffing levels comprised of trained parking attendants. Star Parking Systems operates under a ten million dollar insurance policy and is committed to offering safe parking services to you and your patients.
Hotels and ResortsLSV maximizes parking revenues, improves guest experience, elevates customer review scores, and minimizes negative feedback from guests.  Hotel and resort operations offer a myriad of moving parts that contribute to complex parking conditions that require insight and understanding.  LSV is well versed in the components involving hotel operations including occupancies, arrivals/departures, city-wide conventions, banquet events, employee parking and self-parking.Private EventsStar Parking Systems services top event venues in our service areas to include f.i.g., D Magazine events, Park Place Motorcars, Ritz-Carlton, Cielo at Castle Pines, and Greystone Manor and Estate.  Our trained valet attendants outfitted in company issued uniforms deliver exceptional customer service at each event.  Additionally, we operate an efficient and reliable service covered under a $10 Million insurance policy.  For a quote, please fill out an online event quote form and one of our representatives will be happy to assist you.

Garage Management

play-compressedStar Parking Systems offers parking management services for parking structures and surface lots. Our protocols include screened managers and attendants, auditing procedures, and revenue control systems, including PCI compliant software. Star Parking Systems offers equipment financing, project installation, revenue reporting, revenue control programming, competitive rate analysis, discount/validation/employee parking, and equipment and facility maintenance.

Event, Garage, and Lot Management

Our experience in garage and lot management has taught the Star Parking Systems team that transparent reporting and the ability to be a one stop shop is extremely important to clients. Our management team uses clear financial reporting in order to prevent loss of business traffic so that you may enjoy maximized profits.  Star Parking Systems also offers our partners the opportunity to provide uniform service and procedures through our ability to equip their entire garage or lot.

Benefits to Star Parking Systems Event, Garage and Lot Management

  • We provide transparent reporting where data is organized and available to highlight financial trends leading to maximized profits.
  • Financial auditing, along with web-based surveillance systems monitored by both Star Parking’s management and our client’s management, coupled with scheduled unannounced manager visits to lots and garages, provides for the most accurate profits for our partners.

Event Parking

live2-compressedStar Parking Systems offers experienced event parking attendants to safely and effectively manage your parking demands during major functions and events. Our service capabilities include anything from top event venues and concert venues, charity balls, and fundraisers, to smaller scale affairs. Our clientele includes notable patrons such as f.i.g., D Magazine, Modern Luxury, Park Place Motorcars, Ritz-Carlton, The Rustic, Cielo at Castle Pines, and Greystone Manor and Estate. Star Parking Systems event services includes revenue control, uniformed parking attendants, signage, barriers, cones and delineators, pre-planning meetings, traffic flow, and contingency plans to ensure a successful event.

Parking Management

dine-compressedStar Parking Systems provides valuable and experienced parking services to manage a variety of commercial parking assets such as mixed-use developments and shopping centers, restaurants, hotels and resorts, hospitals and healthcare facilities, and event venues. Our professional services include valet parking, event parking management, garage management, surface lot management, and private events. Our seasoned upper management orchestrates hundreds of screened and trained parking attendants across Dallas-Fort Worth, Miami, and Denver. Star Parking Systems parking attendants provide remarkable customer service while dressed to perfection every single time.

Additional services include automated and manned revenue control systems, equipment purchasing and financing, way-finding signage, cleaning, and parking structure maintenance. Contact a Star Parking Systems representative today for a comprehensive proposal.

Information Request

Claims Info

In the unlikely event of a claim petition, Star Parking Systems’ Claims Manager oversees each claim or incident reported. Our Claims Manager follows a quality standard operating procedure for handling each claim and documents all correspondence regarding each claim. Star Parking Systems believes in the importance of handling each claim swiftly and with the utmost care as a testament to our commitment to exceptional service.

  • Star Parking Systems management requires all Star Parking Systems employees to report any incident to their Star Parking Systems Manager immediately.
  • Once notified, the Star Parking Systems Manager will notify their Star Parking Systems’ Claims Manager.
  • Star Parking Systems’ Claims Manager will contact the owner/guest after the claim is filed in a timely manner.

If you need to file a claim or have questions regarding your claim, please contact our Claims Manager, Nick Clonts.Claims Manager Contact Information:
nclonts@lonestarvalet.com
(972) 406-8400 ext. 308

  • Nick Clonts is available Monday through Friday, 10:00 am to 5:00 pm and will contact an owner or guest the same business day an incident is reported or by the following business day if the incident is reported during the weekend.
  • Star Parking Systems provides a manager on duty twenty-four hours a day who may be reached at (972) 904-3411 in the event of an incident or claim.

Billing Info

For inquiries about account billing, please contact our corporate office at (972) 406-8400 extension 309 or email us at billing@lonestarvalet.com.For questions or to inquire about monthly parking, please contact our Denver office at (303) 623-2433.

Monthly Parking

Why Star Parking

Star Parking System services hundreds of special events each year and we’ve become the trusted service provider for many organizations, businesses, and individuals looking to add exceptional service to their high-profile events. When you compare our valet services in Denver, Miami or Dallas with other valet companies, it’s clear that the competition doesn’t stack up. For a quote, please fill out our event quote form.

Event Quote Form

Star Parking Systems offers special event services to the Dallas Fort Worth Metroplex as well as the Denver and Cherry Creek Areas. We also provide services in their surrounding areas. Please contact us for more information by filling out our quote form.

We thank you for your interest! Please fill out this event quote form and we will send a quote to you shortly. If you wish to speak to someone in person, please call our corporate office at (972) 406-8400 x305. We look forward to serving you and your guests!

Qualifications

Are you a team player with a belief that good service does matter? Do you approach your work with an enthusiastic, energetic attitude?  Then Star Parking Systems is looking for you! We offer full-time positions or flexible hours as well as an opportunity for students and fully-employed individuals to earn extra income.

Requirements

  • Be at least 18 years of age and be authorized to work in the United States.
  • Possess a valid driver’s license and a clean driving record.
  • Have a clean criminal record.
  • Have the ability to pass a drug test.
  • Have the ability to pass a standard/manual driving test.
  • Possess reliable transportation to and from work.
  • Possess a willingness to work outside in all types of weather and be capable of being on your feet for long periods of time.
  • Have at least three months customer service experience.
  • Possess excellent people skills and strong organizational skills.
  • Be extremely well-groomed. i.e. neat hair cut and clean-shaven with no beards, mustaches, long hair or visible tattoos.

Employment Form

Thank you for your interest in Star Parking Systems! We are always looking for exceptional people to join our team. To search current openings and to apply for a position at Star Parking Systems, please click the link below. We look forward to hearing from you!

 

APPLY HERE >>

Contact Us

corporate

Corporate Office

14315 Inwood Rd
Suite #105
Dallas, Texas, 75244

 
Telephone 972.406.8400 Fax 972.406.8494

In case of emergency, please call our manager on duty at 972-904-3411.